Rcs partial service virgin. It started a short while ago as an occasional issue every other day, and now it is 2-5 desyncs per hour, which is beginning to drive me up the wall. Rcs partial service virgin

 
It started a short while ago as an occasional issue every other day, and now it is 2-5 desyncs per hour, which is beginning to drive me up the wallRcs partial service virgin A quick follow-up

Hi, I've been having a read around the forum and believe I am also experiencing issues that others have reported previously with internet connectivity drop outs, reviewing the SuperHub 3 logs I can see errors referencing SYNC Timing Synchronization failure - Loss of Sync. Joining in. switched it off for 10 mins and then turned it back on etc etc. . Broadband monitor is looking like below on most days: Here's my router info: Downstream Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulat. Virgin Media Packet Loss. Mark as New; Bookmark this message;. Now that the maintenance is done I'm having intermittent drop outs and lag. More than once I have noticed a log note saying "RCS partial service", however the. To just to keep you updated we have now been advised there is a reported area fault in your area. For the past couple of weeks our internet has kept cutting out, multiple times an hour, sometimes for seconds and sometimes for a few - 5043670Hi all, Hope you are all keeping well! I've recently started experiencing issues with my Virgin broadband regarding dropouts. Moved all Wi-Fi Pods to be closer to hub - reset multiple times - nothing online no matter how long left. VM will not dispatch any technicians while an area fault exists. Cheers. called VM and the automated system said they needed to send a signal to the kit, did. Current VM broadband only customer. . Select all the text (Ctrl-A if using a keyboard), copy it. by 12:00, no-one had turned up and I had not received any communication from Virgin Media. Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out; 12/12/2022 15:40:34. If no area faults found: The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. 3 4094 6412 3 Locked 40. The basics out of the way first: Superhub 3, modem mode. VM very slow on reaction and underestimate the situation. critical. Each time I call customer support, the 'solution' they recommend is to connect to xfinity wifi hotspots. Options. Hi, I’m on the VM200 package and trying to use ZScaler as part of my employers software. You need to call Virgin Media and give them these errors, they show there is a fault, and they need to fix it. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. Hi, I have the 350mbps package using it with a hub 3 currently. Tried the service status on the virgin media website (it says we can't see any issues affecting your zone, but if I go into broadband and test hub it says "looks like there are issues in your postcode affecting. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. i have rebooted all the kit. on ‎14-10-2022 17:17. Hi, I’m on the VM200 package and trying to use ZScaler as part of my employers software. 45 My normal upload. You need to call Virgin Media and give them these errors, they show there is a fault, and they need to fix it. " "Unicast Ranging Received Abort Response - initialising MAC. 1. Options. We would like to show you a description here but the site won’t allow us. Solved: 15 or more of these messages on the router log in the last few hours tonight. THINKBROADBAND Live: would like to show you a description here but the site won’t allow us. Trying to work from home with 500Mbps broadband package but for the past several Months I am having severe issues with Hub 3. Rebooted the hub3, switched cables, removed devices etc still the same issue. 2nd engineer provided me with a replacement hub 3. mdc999. Hi, ever since this Monday I've been having constant internet dropouts, and had a look at the Hub 3. Yet still getting t3 timeouts . All recent disruptions of service are fully VM fault. My Hub 3 loses connection to the Virgin network every 2-3. Recently upgraded from a m250 broadband with a hub 3 to gig1 fibre and hub 5 after having some latency issues when gaming, overall the latency has improved but am still having the odd spike causing connection interrupts and disconnects. on ‎24-08-2022 11:48. hi there, any help would be great, ive been trying to figure out for ages why my internet is so slow during the day. Disconnect all the connections and reconnect to be sure. 4 40 256 qam 5 6 1. New customer Instant regret : Fully disconnected 18 days after install / Totally lost after 2 days ! ebodjarvo. The connection from the outside service is a straight run of coax. From what I can tell, this is accompanied by packet loss and high ping, with the router status displaying "SYNC Timing Synchronization failure" and "RCS Partial Service" messages whenever it happens. A few weeks ago we had maintenance done in our area. On virgin connect app it states signal in kitchen is great but network log differs. 06-05-2023 15:21 - edited ‎06-05-2023 15:37. 9 40 256 qam 3 4 163000000 6. Hey @WillMcGregor, thanks for reaching out to us. HHI114. 0 RCS Partial Service/SYNC Timing Synchronization failure. I've got an Asus mesh router to which all my devices are connected (my laptop and son's Xbox) are hardwired through a switch. Business, Economics, and Finance. Can't access the Hub during these times. Look at the boxnoutside the wall and changed things . I had this same issue at the beginning of May, five weeks ago, and it was resolved by the changes made in the cabinet on the street. Fine for streaming services with caching, useless for Teams meetings, Skype calls, and working from home. Been having connection Issues for about 6 Months now. Serious Internet Issues. 1;CM-VER=3. still getting the same issue. RCS Partial Service;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1. Options. 2 weeks ago. My M125 connection has been really unreliable recently, with occassionally really bad latency, slow speeds and sometimes complete loss of service. . Really variable performance Virgin Hub and Google Mesh in Networking and WiFi yesterday; Need a WIFI POD is very bad unable to cloud game in Networking and WiFi yesterday; High Power Level, low SNR, RCS Partial Service in Networking and WiFi yesterday; High Power, low SNR, RCS Partial Service in Networking and WiFi yesterdayWhat does RCS partial service mean? Receive Channel Set A modem is in a partial service mode of operation any time it is operating with a subset of the channels in the Receive Channel Set (RCS) and/or Transmit Channel Set (TCS) because a channel has become unusable, either due to an inability to acquire a channel or because. I have a VM Hub 3. So our coaxial cable snagged on some furniture and seems to have pulled some bits off the wall socket. No Ranging Response received - T3 time-out; 12/12/2022 15:44:40. 1;CM-VER=3. Then sometimes it will just cut off completely and takes about 10mins too come back on. Click on the “Downstream” tab, copy the text and paste into your reply, do not take a screen shot. I have a Nighthawkaww shucks your welcome, trust me your making my day too plus this is the second time you've helped me out giving the best advice i've received from any other forum. Luckily whatever these were screwed to uses the same sized thread, so the cable can still screw onto the wall socket and we. RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC. Click the lower link (Share Live Graph) then click generate. I've been enduring the issues up to this point, but today has been the worst. Ever since then, I've had repeated issues with the broadband dropping / becoming non. - 4873030 - 2Re: SYNC Timing Synchronization failure - Loss of Sync. Click on the “Downstream” tab, copy the text and paste into your reply, do not take a screen shot. on ‎04-05-2023 11:40. Cable team ran tests on my line remotely for a couple of days. But these RCS partial service messages are getting bad. Click on the “Upstream” tab, copy the text and. There was only 1 device connected at the time of the speed test. Speed tests have varied (when the speed test has managed to connect. All in all it's sadly getting quite common recently as the service has all gone to pot. Click on the “Upstream” tab, copy the text and paste into your reply. Hello in despair. 8 or 9. I'm getting to the end of my rope with the tech service support I have so far received. Here are some up to date stats from the Hub3, getting loads of Rs errors in the dow. Downstream channels 12 and 13 particularly affected. CM restarted itself while I was at home during the day on Tuesday 8th. No spitters or any other device in the line. Hi, As the title says my internet keeps on disconnecting for around 20-30 seconds and then will reconnect. I. I've done the usual - reboot hub, check coax connections etc. Open the Downstream tab. 0; This issue isn't very bad when. 3 3669 6203 5 Locked 40. They even ran a new line to my house. I am experiencing slow internet usually in the afternoon and evening, I can barely load images or videos. We have on-going issues since beginning of November 2022 which, coincidentally, was when we had our Volt speed upgrade to 125Mbs from 100Mbs. RCS Partial Service; Mon Jul 06 11:58:07 2020: 3: No Ranging Response received - T3 time-out; Mon Jul 06 12:05:23 2020: 3: Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out; Thu Jan 01 00:01:46 1970: 3:Hi acha, Thank you for reaching back out, I was able to locate you on our system and cannot see any issues, all specs are within spec, how - 5406882Hello, The last few days have been frustrating with constant packet loss the entire day with some spikes in latency. Hi VM, This was seemingly fixed after an engineer visit last month but the problems appear to be starting again. No reported faults in my post code. CM restarted itself while I was at home during the day on Tuesday 8th. CryptoWe have made changes to keep employees safe so response and call times may be longer than usual. RCS Partial Service;CM-MAC. 3 weeks ago. I have rang 150, I have rebooted the modem a number of times, I have used the link sent to me via a text, a totally pointless feature as all that does is go over things I have already done. I contacted Vir. I have tried using the Hub 3 in both router and modem mode with another router both resulting in the same issue. Non-Stop RCS Partial Service/Lost MDD Timeout Errors. Sync Timing/RCS Partial Service failures every ~6 hours. 0 Kudos Reply. Ayisha_B. Ranging from 4 maps to 45 mbps. Hello, I'm getting terrible ping spikes and multiple errors in the log. As per the title, for the last few weeks I've been having intermittent connection issues and its starting to take it's toll. Then switch the Hub back on and leave ~5 minutes. 4. Call the service status line (0800 5610061) to see if there is a fault in your area. 0;. intermittent outages. Try the “free & automated” Service Status number - 0800 561 0061 as it can have more information than the website version. Equipment is below. Since the start of the year the reliability of the network has been steadily declining and it's now reached a point where it is becoming almost impossible to WFH, with frequent outages causing dropped calls in meetings adn in ability to access cloud resources or. CheersSYNC Timing Synchronization failure - Loss of Sync & RCS Partial Service in Networking and WiFi yesterday I need to speak to a person for disability help in Networking and WiFi Monday High packet loss and unreliable connection for over 2 months in Networking and WiFi 2 weeks agoSolved: Hi Having issues over the last week with the Hub rebooting and loss of internet. Could you check my router stats. ,) piercing the cables. Etherne. Restarting the router does nothing, and the errors happen at varying frequencies, from once every few days to 5-6 times a day, which. I am making this post to help me converse with support agents. Seeing RCS Partial Service and SYNC Timing Synchronization failures every few minutes. I'm using my Hub 3 in modem mode with my TP-Link router but FWIW I have tried it in router mode as well with the exact same issues. For about 2 weeks now my internet at home keeps on randomly cutting off for minutes randomly many times per day and at night. 168. Tudor. Internet Still Randomly Disconnecting After Engineer Visit. Hi, Our internet has been dropping out multiple times a day when using ethernet and Wi-Fi. 1 router mode or 192. Click on the “Networking” tab. RCS Partial Service;CM-MAC=XXCMTS-MAC=XX-QOS=1. 38 UPLOAD Mbps 1. . Also check for local faults on 0800 561 0061 and make sure all cables and connections are tight and in good condition. on ‎04-06-2022 15:44. On here click the Link icon (2 links chain to the left of the camera icon) In the URL box paste the link you copied and then click OK. Hi worsley, We hope you're well. I've been experiencing interruptions to service recently which is very unusual, everything is normally very stable. . Also check that the internal wiring is ok with no kinking or chaffing, check tomorrow that all looks good with the outside cabling and wall box (no “staples, etc. If you're having problems with your service, you can check for outages and get updates on the current status of the Virgin Plus network in your area. Click on the “Downstream” tab, copy the text and paste into your reply, do not take a screen shot. In response to Bill_Carson. CryptoHello everyone! I have tried going through my ISP but they see nothing wrong with modem health or my connection on their end. Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID. In the Hub (acting as Modem) logs I have a number of entries (at odd times) referring to "RCS Partial Service Error", "No Ranging Response received" and "SYNC Timing Synchronization failure". Warning! RCS. 1;CM-VER=3. - 4768403I always check the Virgin Media service status but there are never any outages in our area at the time. Sometimes it'll go off and come on straight away sometimes it'll take 10/15mins for the WiFi to return and it won't last much longer before the cycle continues. I've seen other posts here and they post there. These are happening EVERY DAY at SPECIFIC times around 4am 12pm and 8pm WITHOUT FAIL and occassionally there are more throughout the day 16/3/22 4/3/22 14/2/22 5/2/22 25/1/22 9/1/2. 2. 35 Mbps, 16 Mbps, 22 Mbps, 55 Mbps, 83 Mbps, 185 Mbps, 223 Mbps, and what i should be getting - 277 Mbps. . Options. I am hoping to get some information on the problems I have been. . NickRaske. . It seems to disappear sporadically through the day, some evenings it's a matter of every 15 minutes which gets tedious very fast ! I'm not an expert with these numbers. Yes that's not good - can you do this. 04-08-2023 16:37 - edited ‎04-08-2023 16:40. Here are the Hub3's stats (Sorry about the awful formatting): Downstream bonded channels Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel IDRecently moved into a new build, there's not a lot of people living in the houses on my street yet. Since early June we have all been told that there is a known 'outage' issue and that maintenance work is. Ensure there are no “unterminated cable loose ends. RCS Partial Service;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1. The VirginMedia site which checks for your internet tells me to check back in 24 hours, but it's been going on for the whole week. 1;CM-VER=3. My latency is 11ms and packet loss is 0. Re: GIG 1 Slow Speed. Monday I had the same issue, yesterday was fine now again the issue is back PING ms 9 DOWNLOAD Mbps 386. I am experiencing slow internet usually in the afternoon and evening, I can barely load images or videos. 1 modem mode. Yes it’s not ideal and the hub will act to fix it at some point but don’t lose too much sleep over it. I'm getting to the end of my rope with the tech service support I have so far received. The statuses listed show the connection state of the cable modem. 3 33 256 qam 19 2 139000000 -15. The estimated fix date is: 03 NOV 2021 09:00. A quick follow-up. . RCS Partial Service;CM-MAC=ac:f8:xx:xx:xx:xx;CMTS-MAC=f8:b7:xx:xx:xx:xx;CM-QOS=1. 0;. 0. Hi folks. It has been around 3/4 months my Virgin Broadband is highly unstable: the devices that have mainly been affected are WiFi, but now I started encountering issues with my PC too, that is connected via ethernet. ,) piercing the cables. I would like to add only my download speed is affected. 0; 10/05/2019 16:13:15: critical: No. 70-5 Mbps download speed, paying for 50 Mbps. Our hub seems to freeze and stop working several times a day. I have a SuperHub 3 in Modem Mode which has been reporting the following in its Network Log; 04/03/2022 20:12:5 notice LAN login Success; 04/03/2022 18:03:8 Warning! RCS Partial Servic. 0. I’m on a hub 3. Check with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. I am very sorry to hear that you've been experiencing some broadband issues recently. 35 Mbps, 16 Mbps, 22 Mbps, 55 Mbps, 83 Mbps, 185 Mbps, 223 Mbps, and what i should be getting - 277 Mbps. And when it does lose synch, that loss of one or more channels becomes a "partial service". In addition the connection has dropped completly at times. 3 weeks ago. Re: Intermittent "Timing Synchronization failure - Loss of Sync". i called and went through the motions of. We are on Volt M350 Fibre Broadband and get really good speeds most of the time. But your BQM is difficult to interpret. Partial dentures are a great option for those people looking to fill and gaps in their smile. Shows full signal. There are none in my area. 100. Removed all pods and then - in turn - tried each pod on its own within 6 feet of the hub. Recently upped my plan from M125 to m250 As my upload speed was just not up to standards required to stream. There has been no change in the internet service since yesterday when there was supposed to be the repull. In addition the connection has dropped completly at times. I called the helpline and after 30 minutes of frustrating - 5188262We would like to show you a description here but the site won’t allow us. There was a storm a couple of months ago which knocked out old cable boxes. 1;CM-VER=3. RCS Partial Service;CM-MAC=bc:2e:48:cb:43:a3;CMTS-MAC=00:59:dc:78:e5:5b;CM-QOS=1. I have a hub 3. 1). 4 REPLIES. I contacted them through complaints, they responded a. Options. Started to notice problems when I was unable to sync to server on farm sim 22. I did some digging on the Virgin hub logs and found multiple errors for RCS Partial Service, Lost MDD Timeout and No Ranging Response received - T3 time-out. in QuickStart, set up and connections Thursday Hub 4 errors 'N0 Ranging Response received - T3 time-out' in Networking and WiFi Thursday Cable modem randomly rebooting & poor connection in Networking and WiFi Thursdayinternet is throttled during the day. Context for this is while playing online games, especially FIFA, I am able to get relatively good ping (generally between 12 and 24) however every game feels so laggy and delayed. This problem affects both and wireless, despite the diagnostic tool saying there are only issues in my WiFi. Probably in the green boxes (some areas grey) in the road. Nightly dropouts, WiFi and Ethernet, Hub 3. The upstream stats aren't great and the 23. Since the beginning, my router has frequently been disconnected from the virgin server and restarted very frequently causing loss of internet for at least 15 minutes per episode. 1 hub settings looks like: “SYNC Timing Synchronization failure - Loss of Sync;CM-MAC= ;CMTS-MAC=**:23;CMTS-MAC=00:01:5c:a0:94:be;CM-QOS=1. Check for a known local fault on 0800 561 0061 - it is an automated service. 4GHz and 5GHz but not much has changed. Ill lose connection to all my devices on the network (wifi and ethernet) This is the second modem that I have replaced. We custom make partials in house in our state of the art 10,000. The cables are new (installed 4 days ago) and relatively short. 07Mbps upload irrespective of LAN / WiFi and in both Router mode & Modem Mode. . Reply. The stats below are just after a reboot. 2. 0. . Phone is plugged into hub and that can drop out mid call. 1 router mode or 192. According to my broadband monitor (I was away for the long weekend) the inter. The fault reference is: F009373103. . Then switch the Hub back on and leave ~5 minutes. 0 for almost 2 years now on the VM100 package I’ve worked from home with no issues. Last year we had an upgrade to a new Tivo box and Hub 3, I replicated the swicthing into modem mode, and we would get occasional heavy buffering when streaming - any device (TV, PlayStation, tablet), on a. After persistent issues over the last 5 days with connecting to telegram and gmail (the former will hang on "connecting" for 15-30 seconds at a time before establishing a connection, the latter simply will not load the modern client), I've been digging into. I have to restart my modem 1-15 times a day. Click on the “Upstream” tab, copy the text and paste into your reply. The c/s guy mentioned about that recently policy changed and we can not connect more than 5 because i have only 100mb speed. 5 29 256 qam 14 6 251000000 -4. Now over the last month it’s become unbearable with low connectivity speeds (Wi-Fi and cable) frequent discon. I had similar issues in the past, some 8 months ago, and they were resolved. None of these seem to have fixed the problem. I have had techs out here that have replaced cables and wiring but still have the same issue going on. It ended up being a signal problem from one of the local substations. In the space of 30 mins since my last messge we're now at Thousands of Post RS Errors Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors 1 Locked 40. Notice atom errors. Unfortunately, they are back. on ‎24-01-2023 16:31. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. ARRIS SURFboard SB6190 DOCSIS 3. 8. Or dial 611 from your Virgin Plus phone. Log pasted below. RCSとは、リッチコミュニケーションサービスの略であり、SMSの代わりとなるサービスの規格です。. I can't stream an episode on my xbox, I can't watch a video or load a web page on my phone. Tudor. This is such a pain as it happens at least once every hour. Please do let us know how the visit - 5416932RCS Partial Service . RCS Partial Service;CM-MAC=xx;CMTS-MAC=xx;CM-QOS=1. SYNC Timing Synchronization failure - Loss of Sync and RCS Partial Service;CM-MAC. What are the reasons for RCS partial service? A modem will be in a partial service mode if it’s functioning with any subset of channels in TCS – Transmit Channel. 0 which is operating in 'modem mode'. . 168. . Options. Hey all, This post is going to be a bit in detail with my issue, but I want to be able to get insight on what to tell spectrum support of my issues and not just have a tech come out here and replace my modem like they have 2 times already. A guy came round, drilled holes etc and web/tv/phone all up and running same day. 0. I was given I believe a Hub 3 device. My internet drops out multiple times a day (both wired and wireless) and I have tried going through VM - 4986556RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1. 2: Your broadband connection is working. 1 38 256 qam 4 5 17. Getting a disconnect every few mins, tried to start a chat with VM but no response at all. 032%. If we've advised we're aware of them then we'll be doing all that we can to resolve the issue ASAP. For service in Cantonese or Mandarin. Usually while checking Hub logs quickly I can notice a clear connection between Downstream Channels power drops and RCS errors appearing, however signal then gets back to normal until next outage. 8. As per the title, for the last few weeks I've been having intermittent connection issues and its starting to take it's toll. . ANY packet loss while gaming causes rubber banding and disconnections. Options. Practially unusable as the broadband will cut out during my meetings online. Appears to be lost packets?Hi, I've been experiencing random time outs since 15/07/22 when a power cut happened in my area. 0. Mostly in the evening but also occasionally occurs during the day. I have been having problems with my internet since April. (see bqm below). Ok, so for at least the past day or 2, I have been having severe internet issues. Resetting router normally (too many times) Pin Resetting Router (multiple times) Purchasing and using the £8 p/m Virgin Media WiFi Boosters despite believing this would not help, which it did not. 100. on ‎30-05-2022 15:27. Click on the “Upstream” tab, copy the text and paste into your reply. I've tried splitting the 2. i have rebooted all the kit. I took those pictures from PingPlotter. Re: SYNC Timing Synchronization failure - Loss of Sync & RCS Partial Service. It started a short while ago as an occasional issue every other day, and now it is 2-5 desyncs per hour, which is beginning to drive me up the wall. I'd appreciate any assistance. i have rebooted all the kit. Last couple of days my BQM from Thinkbroadband looks awful and seeing drops and disconnects both on work VPN and also when gaming. Upstream power levels are too high. SYNC Timing Synchronization failure - Loss of Sync. I am a gamer and cannot play anything as I keep getting disconnected and it is impossible to enjoy a film. RCS Partial Service;CM-MAC=40:0d: xx:xx:xx:xx;CMTS-MAC=00:5f: xx:xx:xx:xx;CM. 00 84000700 RCS Partial Service;CM-MAC=;CMTS. critical. 0; 13/03/2022 22:54:55 Warning!. Before said maintenance I've had months and months of perfectly serviceable internet. The wifi speeds are good when it works but drops out many many times a day. First two months: Absolutely fine, no issue with the service Third month: Latency, high ping and jitters. SYNC Timing Synchronization failure. Hi . Boosted the signal, the power levels improved but 3 channels are still below the threshold and packet loss came back. 3 weeks ago. You could s etup a Broadband Quality Monitor. " "RCS Partial Se. On here click the Link icon (2 links chain to the left of the camera icon) In the URL box paste the link you copied and then click OK. Currently I am facing what is deemed as a "service disconnection" for the past 50mins or so based on their checking tool. The numbers vary between 0. It's constantly cutting out. I phoned VM Support and they asked me to reset my HUB 3. this issues started a few days ago , the internet was cutting out and then coming back. Options. The T3, T4 and RCS partial service messages come from the Hub telling you it has lost connection over the Virgin Media wires to the other end over the cable TV coax network. Yet my internet is still dropping. Superstar. still getting the same issue. Thank you for replying Carley. Looking at my bqm and network log it appears that I am still having sync issues at random times. In terms of the modem’s event log, when there are problems, there will be frequent/recent “RCS Partial Service” and “Started Unicast Maintenance Ranging - No Response received - T3 time-out” messages. The VM is still in router mode (pending task to change to modem mode). 0 Cable Modem. 1. RCS Partial Service;;CM-QOS=1. - 5415123When we run the checks on the service we do require any third party equipment to be removed and for the router to be in router mode so we can identify if the issue/fault lies with our own equipment. Ubiquiti suggested as low as 15 seconds (the default was 600). 1;CM-VER=3.